Power outage safety
If it’s an emergency (such as a car accident involving power lines or a transformer fire), please call 111.
It’s important to know how to keep yourself and others safe around the electricity network during a power outage.
We’re here to help. Get in touch if you need help. Or, check out our FAQs.
Be prepared
Power outages can happen at any time. It’s important to know how to stay safe during a power outage.
Start preparing for a power outage now. Check out our Prepare for an Outage page for hints and tips.
Find out how to safely use a generator during a power outage with our generator safety tips.
Safety advice
Stay safe during planned or unplanned power outages. If you have any concerns, call us on 0800 30 90 80.
- In an emergency (such as a car accident involving power lines or a transformer fire), call 111.
- During a power outage, treat ALL power lines as live. Do not go near them because power can be restored at any time.
- Report any hazards to our 24-hour faults line: 0800 30 90 80.
Top tips
Stay safe during planned or unplanned power outages. If you any concerns, call us on 0800 30 90 80.
- Keep freezers and refrigerators closed. The refrigerator will keep food cold for about four hours. A full freezer will keep the temperature for about 48 hours.
- Check on your neighbours. Older adults and young children are especially vulnerable to extreme temperatures.
- Turn off or disconnect appliances, equipment, or electronics. Power may return with momentary “surges” or “spikes” that can cause damage.
We’re here to help
If you need some assistance or advice, please get in touch with our team.