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Generator safety tips

Using generators
safely in the event of a power outage

MainPower is committed to providing a safe and reliable electricity supply to all customers, however it is impossible to guarantee an uninterrupted supply of power. The fact sheet below is designed to inform you about using generators safely in the event of a power outage.

We’re here to help. Get in touch if you need help. Or, check out our FAQs.

Safety precautions

From time to time, your power supply may be interrupted. 

This can happen because of wind or snow storms, or due to planned maintenance on the network. Portable generators (stand–alone type not requiring an electrician) can be useful to maintain critical ‘plug–in’ type appliances until power is restored.

Generators may be hazardous if used incorrectly. The following tips–and detailed understanding of your specific generator’s instructions–can help avoid dangerous situations.

Need a generator?

How can MainPower help

We can assist customers affected by an outage by:

The following hire companies service North Canterbury.

Phone 03 344 1500.
39 Braeburn Drive, Hornby, Christchurch.

Phone 03 314 8665.
15 Markham Street, Amberley.

Phone 03 313 4518.
1 Ryans Place, Rangiora.

Phone 03 319 7183.
170 Beach Road, Kaikōura

Phone 03 313 7080.
19 Southbrook Road, Rangiora

Phone 03 323 8029.
1190 Main North Road, Belfast, Christchurch.

– Phone 03 313 7336.
12 Newnham Street, Rangiora.

We’re here to help

If you need some assistance or advice, please get in touch with our team.

Outage notifications

Power restoration during high fire risk season.

As the region’s fire risk increases, MainPower is implementing extra safety measures to protect our communities.

This means that restoring power after an outage may take longer than usual.

Click here to find out more.

Thank you for your patience as we work to restore power quickly and safely.

MainPower Holiday Closure

MainPower offices will be closed from Friday 20th December to Monday 6th January.

We will still be attending faults during this period.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line to report an emergency call 111.

Outage notifications

Power restoration during high fire risk season.

As the region’s fire risk increases, MainPower is implementing extra safety measures to protect our communities.

This means that restoring power after an outage may take longer than usual.

Click here to find out more.

Thank you for your patience as we work to restore power quickly and safely.

MainPower Holiday Closure

MainPower offices will be closed from Friday 20th December to Monday 6th January.

We will still be attending faults during this period.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line to report an emergency call 111.

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