Many retailers are choosing not to display the MainPower rebate on their electricity bills to customers. Please be aware we are still paying your rebate to your retailer every month.
Please note, at COVID-19 Alert Level 2, all planned outages will proceed as scheduled. We recognise outages may be difficult for some customers to manage, however our priority is ensuring we can maintain a safe, reliable, quality supply of electricity throughout the network.
Please do not approach our teams while they are working as we have strict safety guidelines in place to maintain the health and wellbeing of our team and the community..
Please call 0800 30 90 80 to report a power outage.
For non-urgent matters, please use the contact us form.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
The MainPower team is made up of around 160 dedicated field and office-based staff, spread between three depots in Rangiora (head office), Culverden and Kaikoura.
MainPower is one of the largest employers in North Canterbury.
To attract and retain quality employees, MainPower has a number of initiatives in place:
We support all our employees to reach their full potential by offering ongoing professional development in both leadership and technical skills.
Our Employee Wellness Programme is aimed at supporting our employees' overall health and wellbeing. Our programme includes access to health screening (including MoleMapping and melanoma skin checks), vaccinations, first aid training, subsidised gym memberships and health insurance.
All employees are welcome to join the MainPower Social Club, which offers range of events for employees and their families throughout the year.
Reward and recognition programmes including the Workplace Safety Innovation Award and acknowledgement of long serving employees.
We provide equal employment opportunities and ensure that all employees have the right to work in an environment free from all forms of discrimination and conduct which can be considered harassing, coercive or disruptive.