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While at Alert Level 4, as an essential service provider, MainPower will continue to supply electricity to North Canterbury throughout this time. All scheduled maintenance and customer works will be postponed. All planned outages have been cancelled. Our 24-hour fault response services will continue to operate.
Please call 0800 30 90 80 to report a power outage.
For non-urgent matters, please use the contact us form.
Danger: Felling trees near power lines
MainPower has experienced a number of recent outages due to members of the public felling trees near power lines without following the correct process. This is incredibly dangerous and needs to be completed by a suitably qualified arborist. Please contact MainPower or visit the Trees and power lines page on our website for more information on how to fell trees and maintain vegetation safely when near power lines.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
MainPower is subject to a number of regulations that we must comply with, supervised by a number of different government bodies such as the Electricity Authority, The Commerce Commission and The Ministry of Economic Development.
The regulations under which MainPower operates relate to maintaining service quality and managing prices (the thresholds), and to provide information in the form of disclosures of our financial and operational performance, and our long term plans to manage and continue to maintain the electricity network in our region.
In this section you will find the following information:
MainPower Disclosures - Information about the company, in the form of our public reports prepared every six months, our line charges, our loss factors and our annual Statement of Corporate Intent.
Regulatory Reporting - Information regarding the prices that consumers pay to receive our services and the associated terms and conditions, and how to lodge a complaint through the Electricity and Gas Complaints Commission.