MetService has issued a severe weather warning for across the North Canterbury region from Sunday 27 September.
Severe weather such as wind often causes damage to the overhead power network which can result in unplanned power outages. Please secure loose objects as items can come into contact with power lines and cause significant damage.
To report power outages in the North Canterbury and Kaikoura region, call MainPower's 24-hour fault line - 0800 30 90 80; to report an emergency call 111.
Rebates - Network pricing
Many retailers are choosing not to display the MainPower rebate on their electricity bills to customers. Please be aware we are still passing on your rebate to your retailer every month.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
MainPower is subject to a number of regulations that we must comply with, supervised by a number of different government bodies such as the Electricity Authority, The Commerce Commission and The Ministry of Economic Development.
The regulations under which MainPower operates relate to maintaining service quality and managing prices (the thresholds), and to provide information in the form of disclosures of our financial and operational performance, and our long term plans to manage and continue to maintain the electricity network in our region.
In this section you will find the following information:
MainPower Disclosures - Information about the company, in the form of our public reports prepared every six months, our line charges, our loss factors and our annual Statement of Corporate Intent.
Regulatory Reporting - Information regarding the prices that consumers pay to receive our services and the associated terms and conditions, and how to lodge a complaint through the Electricity and Gas Complaints Commission.