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If there's no power at your place, check out the current & planned outage map to see if you're affected by either a scheduled maintenance power outage or a fault. If your outage isn't listed or for more information, call us on 0800 30 90 80.
Orange Traffic Light Update
During the Orange traffic light setting, all planned outages will proceed as scheduled. We recognise outages may be difficult for some customers to manage, however, our priority is ensuring we can maintain a safe, reliable, quality supply of electricity throughout the network. If you are working from home, we recommend that you have a backup plan should a planned or unplanned outage affect your area.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
MainPower is subject to a number of regulations that we must comply with, supervised by a number of different government bodies such as the Electricity Authority, The Commerce Commission and The Ministry of Economic Development.
The regulations under which MainPower operates relate to maintaining service quality and managing prices (the thresholds), and to provide information in the form of disclosures of our financial and operational performance, and our long term plans to manage and continue to maintain the electricity network in our region.
In this section you will find the following information:
MainPower Disclosures - Information about the company, in the form of our public reports prepared every six months, our line charges, our loss factors and our Use of Systems Agreements.
Regulatory Reporting - Information regarding the prices that consumers pay to receive our services and the associated terms and conditions, and how to lodge a complaint through the Electricity and Gas Complaints Commission.