Many retailers are choosing not to display the MainPower rebate on their electricity bills to customers. Please be aware we are still paying your rebate to your retailer every month.
Please note, at COVID-19 Alert Level 2, all planned outages will proceed as scheduled. We recognise outages may be difficult for some customers to manage, however our priority is ensuring we can maintain a safe, reliable, quality supply of electricity throughout the network.
Please do not approach our teams while they are working as we have strict safety guidelines in place to maintain the health and wellbeing of our team and the community..
Please call 0800 30 90 80 to report a power outage.
For non-urgent matters, please use the contact us form.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
MainPower is subject to a number of regulations that we must comply with, supervised by a number of different government bodies such as the Electricity Authority, The Commerce Commission and The Ministry of Economic Development.
The regulations under which MainPower operates relate to maintaining service quality and managing prices (the thresholds), and to provide information in the form of disclosures of our financial and operational performance, and our long term plans to manage and continue to maintain the electricity network in our region.
In this section you will find the following information:
MainPower Disclosures - Information about the company, in the form of our public reports prepared every six months, our line charges, our loss factors and our annual Statement of Corporate Intent.
Regulatory Reporting - Information regarding the prices that consumers pay to receive our services and the associated terms and conditions, and how to lodge a complaint through the Electricity and Gas Complaints Commission.