Many retailers are choosing not to display the MainPower rebate on their electricity bills to customers. Please be aware we are still paying your rebate to your retailer every month.
Please note, at COVID-19 Alert Level 2, all planned outages will proceed as scheduled. We recognise outages may be difficult for some customers to manage, however our priority is ensuring we can maintain a safe, reliable, quality supply of electricity throughout the network.
Please do not approach our teams while they are working as we have strict safety guidelines in place to maintain the health and wellbeing of our team and the community..
Please call 0800 30 90 80 to report a power outage.
For non-urgent matters, please use the contact us form.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
Payment of MainPower invoices is required on the 20th of the month following the date on your invoice. Failure to meet this may result in:
Interest at the rate of 18% per annum on any moneys owing to MainPower and not paid by the 20th of the month following date of rendering of MainPower's invoice, such interest to be calculated on a daily basis.
Any costs incurred by MainPower or its Agent/s in collection of all or any part of any overdue debt on this account.
If the payment is defaulted, information about the default may be given to our Credit Agency and they may provide that default information to other third parties.
For more information, contact Accounts Receivable: