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While at Alert Level 4, as an essential service provider, MainPower will continue to supply electricity to North Canterbury throughout this time. All scheduled maintenance and customer works will be postponed. All planned outages have been cancelled. Our 24-hour fault response services will continue to operate.
Please call 0800 30 90 80 to report a power outage.
For non-urgent matters, please use the contact us form.
Danger: Felling trees near power lines
MainPower has experienced a number of recent outages due to members of the public felling trees near power lines without following the correct process. This is incredibly dangerous and needs to be completed by a suitably qualified arborist. Please contact MainPower or visit the Trees and power lines page on our website for more information on how to fell trees and maintain vegetation safely when near power lines.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
Network maintenance is a key part of keeping electricity flowing to the homes and businesses of North Canterbury. MainPower carries out network maintenance and upgrades year round. Below is a summary of some of our larger projects. For more information, please refer to our current Asset Management Plan.
Southbrook Substation upgrade
Key activities: During 2019, work on this project has included:
completing the design of a MainPower 66/11kV zone substation
procuring system equipment
compound and earthing works
other civil works including switch room and control room
Next steps: In 2020, equipment will be installed.
Outcome: This project will improve network reliability and security of supply in the surrounding Southbrook and Rangiora regions.
Kairaki and Pines Beach
Duration: November 2019-March 2020
Replacing some power poles with underground cables
Installing some new power poles
General equipment upgrades and maintenance
Outcome: This work is part of MainPower ongoing network maintenance programme.