Many retailers are choosing not to display the MainPower rebate on their electricity bills to customers. Please be aware we are still paying your rebate to your retailer every month.
Please note, at COVID-19 Alert Level 2, all planned outages will proceed as scheduled. We recognise outages may be difficult for some customers to manage, however our priority is ensuring we can maintain a safe, reliable, quality supply of electricity throughout the network.
Please do not approach our teams while they are working as we have strict safety guidelines in place to maintain the health and wellbeing of our team and the community..
Please call 0800 30 90 80 to report a power outage.
For non-urgent matters, please use the contact us form.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
Network maintenance is a key part of keeping electricity flowing to the homes and businesses of North Canterbury. MainPower carries out network maintenance and upgrades year round. Below is a summary of some of our larger projects. For more information, please refer to our current Asset Management Plan.
Southbrook Substation upgrade
Key activities: During 2019, work on this project has included:
completing the design of a MainPower 66/11kV zone substation
procuring system equipment
compound and earthing works
other civil works including switch room and control room
Next steps: In 2020, equipment will be installed.
Outcome: This project will improve network reliability and security of supply in the surrounding Southbrook and Rangiora regions.
Kairaki and Pines Beach
Duration: November 2019-March 2020
Replacing some power poles with underground cables
Installing some new power poles
General equipment upgrades and maintenance
Outcome: This work is part of MainPower ongoing network maintenance programme.