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If there's no power at your place, check out the current & planned outage map to see if you're affected by either a scheduled maintenance power outage or a fault. If your outage isn't listed or for more information, call us on 0800 30 90 80.
Planned Outages - COVID-19
At COVID-19 Alert Levels 2 and 1, all planned outages will proceed as scheduled.
Check out our planned outages map to see the current status of any upcoming planned power outages you may be affected by or call 0800 30 90 80 to get in touch.
We recognise outages may be difficult for some customers to manage, however, we must ensure we can maintain a safe, reliable, quality supply of electricity throughout the network.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
One of the biggest health and safety risks for MainPower employees is vehicles speeding through their roadside worksites.
MainPower Operations Manager Rob Wilson says there have been a number of near misses lately, “We understand that traffic and pedestrian restrictions can be inconvenient, but the work we’re doing is essential. In order to do that work safely, we need the public to help out by following safety signage and instructions.”
“Slowing down when moving through worksites will only add an extra minute or so to your journey. A few extra minutes isn’t really much to ask, especially when you consider the consequences of a mistake around roadworks,” Wilson adds.
For safety's sake, please slow down when approaching work crews at the side of the road and follow all safety signage and instructions.