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Last update: 20/05/2022 12:30pm
Otaki Street/ Broom Street/ Akaroa Street and Ohoka Road area
We currently have a fault in the Kaiapoi area, power is expected to be restored by 6:30pm. We apologise for any inconvenience.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information please call MainPower's 24-hour fault line - 0800 30 90 80; to report an emergency call 111.
If there's no power at your place, check out the current & planned outage map to see if you're affected by either a scheduled maintenance power outage or a fault. If your outage isn't listed or for more information, call us on 0800 30 90 80.
Red Traffic Light Update
During the Red traffic light setting, all planned outages will proceed as scheduled. We recognise outages may be difficult for some customers to manage, however, our priority is ensuring we can maintain a safe, reliable, quality supply of electricity throughout the network. If you are working from home, we recommend that you have a backup plan should a planned or unplanned outage affect your area.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
We are working on our customer service and need your help.
MainPower New Zealand Limited, your North Canterbury and Kaikoura electricity lines’ company, is undertaking research with customers to understand ways we can improve our complaints process. Your feedback will help MainPower understand the quality of the service we currently provide and will also identify what you expect when you interact with us in the future.