News & updates

Due to the recent weather events, we have multiple outages across the network. We are dispatching crews this morning to restore power as quickly and safely as possible.

We have multiple helicopters in the air assessing faults across the network and helping inform the order of repair. These helicopters will be flying quite low and slow. Please do not put drones up to get footage of damage and adhere to Part 101 of CAA rules when flying UAVs.

While we have support from partners and neighbouring Electricity businesses, there has been significant impact across the South Island so resources are tight. Our crews are doing everything they can to get power restored as quickly as they can.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.