Get set up
Connecting to the MainPower network enables you to purchase electricity from retailers in North Canterbury
There are three options for connecting to the network, depending on what you want to do:
Connect distributed generation
Connecting your distributed generation (solar, hydro or wind) to the MainPower network allows you to distribute any excess power you generate. Learn more about the distributed generation connection process.
How much power do I need?
Most residential homes have a ‘single phase’ or ‘three phase’ connection supplying 230 volts. For a modern family home, this connection is often 60 amps for a single phase, or 32 amps across three phases. Your fusing could be more or less if your house is smaller, larger, or was built at a time when fewer electrical devices were used around the home.
Small commercial buildings usually need more capacity, such as 100 or 200 amps. Large commercial stores or warehouses could need 400 amps to 1200 amps of capacity depending on their size.
Your capacity needs will vary depending on the amount of power you are using at your property, and there is no "standard capacity" or one-size fits all.
New Power Connection
The New Power Connection application is submitted to MainPower
The customer or someone working on behalf of the customer (like an electrician) will submit an online application for a new power connection to MainPower.
MainPower processes the application
MainPower will issue a new Installation Control Point (ICP) number. This takes a maximum of three working days.
MainPower advises the retailer of the new connection request
MainPower needs to advise the retailer of the new power connection. Once this is done, the retailer needs to confirm the details with the customer directly. This process takes approximately five working days.
Retailer accepts the new power connection
Once the retailer has contacted the customer directly and is satisfied with the details, they will approve the connection.
At this point, two things happen at once.
Electrician/ customer requests the power to be turned on by the Livening Agent
Once the retailer has approved the connection, the electrician/ customer will arrange with/ engage the Livening Agent to have the power connected. The Livening Agent is the organisation who will carry out the actual process of turning the power on to the property.
Retailer sends request to metering/ Livening Agent to install meter
At the same time, the retailer will advise MainPower they have approved the new power connection and retailer will also submit a service request to the Livening Agent to have the power connected. The Livening Agent is the organisation who will carry out the actual process of turning the power on to the property.
Livening Agent turns the power on to the new connection
The Livening Agent will liven the power supply.
The new power connection is now live! The Livening Agent will confirm with MainPower and the retailer that they have successfully turned the power on. The retailer will advise the customer that the new power connection is now live.
What you need to know
Some information and agreements that you might need when you’re applying for a new connection to our network are listed below.
Make sure you read our Connection Agreement which outlines our relationship and roles and responsibilities when you connect to our network.
Network connection standards
Users of our network must comply with our Network Connection Standards.
What if I don't have a power supply available?
To get connected to the MainPower network, you need to have a suitable power supply to your site. If you don't have a power supply or you are not sure, you will need to complete a new power supply request.
Where can I get a temporary power supply from?
Temporary supply connections give builders and other tradespeople access to electricity supply at a worksite where temporary power is required.
Your electrician or an approved provider, such as those listed below, can arrange a temporary builders' supply with MainPower.
0800 POWER UP (0800 769 3787)
Jamie Nutbrown Electrical
0800 563 583
022 069 6107
Vector Electrical Services (previously Vircom EMS)
0800 436 726
Hanmer Alpine Electrical & Air Conditioning
Office: 03 315 7955
After hours: 027 441 3101
Areas serviced: Hanmer, Lyford, Rotherham, Waiau, Culverden, Engineers Camp, Harwarden, Waikari, Cheviot and Maruia township.
Please note, there may be a charge for processing a new connection. All costs for temporary power are the responsibility of the customer.
I have purchased a property and don’t know where the connection is?
It's important to know if you have an available power supply to your section. If you cannot locate the connection or are not sure, please contact MainPower for assistance, phone 0800 30 90 80.
How long does a connection take?
The entire process of connecting to MainPower's network and getting power to your property takes a minimum of 15 working days. At any time, you can contact MainPower to check the progress of your connection.
Are there areas where a 3 phase supply is required?
Yes, there are certain areas that require a 3 phase power supply. A lot of rural blocks also require a 3 phase supply. Please contact MainPower on 0800 30 90 80 for more information.