Customer Portal FAQs

The MainPower Customer Portal has been developed to support customers who process high numbers of applications. It allows customers to keep track of all of their applications in one place and check on progress.

Note: the list of applications can be sorted by clicking on the column name you’d like to sort on, for instance most recent applications first. You can also use the “Search” to find a specific application, using the reference number or the application address for example.

The Portal pre-populates your account information to save you time when submitting applications. The Portal also allows you to view and track all of your applications in one location, providing detail on the current status and who is responsible for that stage of the application, including estimated timeframes.

You can get access if you submit a high numbers of applications per year. Please email NSR@mainpower.co.nz and request to be added to the MainPower Customer Portal. They will review your request and let you know if any further information is required.

Please click the ‘forgot password’ link on the login page, you will be sent an email to reset your password.

Use the arrow next to your name on top right of the page to access the User menu. By selecting “My Customer Portal Details”, you will get to a page with your personal information. You can update any contact details by clicking the “Edit” button.

Note that even if you edit your email address, this won’t change the username for login into the portal (in the Login page). In addition, the “My MainPower Account” page shows the information related to the Account associated with your user, and cannot be edited. Please contact NSR@mainpower.co.nz if you wish to do so.

Yes, all open and closed applications can be accessed via the Customer Portal. Click on the “My Applications” menu inn the top banner, then use the arrow to change the list view from “All Open Applications-Customer Portal” to “All Closed Applications-Customer Portal”.

All the users related to the same account/organisation and having portal access can view the applications associated to that account.

Customers, Electricians and Distributed Generation Suppliers/Installers will all have access to the relevant applications as long as they have a portal access.

We welcome any suggestions on ways to improve the Customer Portal. Please provide any feedback on suggested Customer Portal improvements to NSR@mainpower.co.nz. Our IT team will review and assess the feasibility of all suggestions.

Please email NSR@mainpower.co.nz and advise you’d like your account to be deactivated. Your applications will be transferred to someone else under your account.