Does MainPower charge for callouts?

MainPower provides a 24-hour fault response service. When a customer’s property or actions have caused the fault, the responsible customer will be charged a call out fee.


Call outs caused by a MainPower network fault will not incur a fee.


MainPower call out fees

  • During normal working hours (7:30 a.m. – 5:00 p.m. Monday-Friday)
    • $176+GST minimum for up to two hours, plus travel (charged per kilometer)
    • Additional charges will be billed for any equipment required (e.g. replacement power pole) and time exceeding the initial two hour call out period. Additional time between 7:30am-5pm will be charged at our standard rate ($88+GST per hour).
  • After-hours
    • $264+GST minimum for up to two hours, plus travel (charged per kilometer)
    • Additional charges will be billed for any equipment required (e.g. replacement power pole) and time exceeding the initial two hour call out period. Time will be charged at our after-hours rate ($132+GST per hour).

All chargeable call outs will incur a minimum fee for a two hour period (travel time inclusive). Where we are required to stand staff down as a result of attendance at a fault we reserve the right to charge a stand down fee.