Get in touch
MainPower is the electricity distribution network for Waimakariri, Hurunui, and Kaikōura. We’re responsible for the poles, wires, and cables that move electricity around North Canterbury.
Do you have an emergency?
To report an emergency fault, such as fallen power lines, transformer fire or tree branches on power lines, immediately call 111 or MainPower’s 24-hour faults line: 0800 30 90 80.
Need to report an outage?
Are you experiencing a power outage at your place?
Check out our troubleshooting tips or call MainPower’s 24-hour faults line to report a fault: 0800 30 90 80.
Our planned outages
Sometimes we’ll need to turn off power to some areas for line maintenance.
Click below to see if your property is affected by a planned power outage.
- General enquiries
Please note that it may take 5–10 working days to hear back from MainPower after submitting the form.
Please do not report power faults via the website. Call 0800 30 90 80 to make sure your fault is recorded.
Contact details
Head office physical address
- 172 Fernside Road, Rangiora
Postal address
- PO Box 346, Rangiora 7440
Business hours
Head office business hours, 8:00 a.m. to 4:30 p.m., Monday to Friday
Areas serviced
North Canterbury
- Waimakariri
- Hurunui
- Kaikōura
Concerns or complaints
We do our very best to get things right and provide you with the service you expect from us. However, sometimes things go wrong – so when they do, we want to resolve the problem as quickly as possible.
Find out more about how to share a concern or complaint with MainPower
