There’s an emergency
Report an outage
Our planned outages
Compliments and concerns
'Report an outage' online form submissions are only monitored during business hours; Monday-Friday, 8am-5pm.
Please note that it may take up to 2 working days to hear back from MainPower after submitting the form. Please call 0800 30 90 80 if the matter is urgent and needs to be attended to sooner.
0800 30 90 80
- Head office physical address
172 Fernside Road, Rangiora
- Postal address
PO Box 346, Rangiora 7440
- Head office
- 8:00am - 4:30pm, Monday to Friday
- North Canterbury:
Report an outage online is currently unavailable. If you need to report an outage, please call us on 0800 30 90 80
Is this a dangerous situation?
Please check MainPower’s Planned Outages to see if an outage may be impacting this area.
Please note that it may take up to 2 working days to hear back from MainPower after submitting the form.
Call 0800 30 90 80 if the matter is urgent and needs to be attended to sooner.
Some fault response services may incur a cost, though this is generally only the case when the customer's property or actions have caused the fault. More information on MainPower’s call out fees can be found here.