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Hanmer Springs community update

MainPower has recently met with the Hanmer Springs community to discuss its operations in the region and to highlight plans for future works.

Over the past 12 months, Hanmer Springs has encountered 22 power outages. 12 of these outages affected less than 100 people. Nine of these instances were planned works requested by customers to facilitate growth in the area.

Of the unplanned outages, one was a cable fault, and the remaining were the result of damage from wildlife or weather/storms. MainPower has several measures in place to protect our infrastructure. However, rural networks can be more exposed to weather and wildlife causing unplanned power outages.

MainPower apologises for the inconvenience caused during these outages, we remain confident that our current infrastructure has sufficient capacity to support the Hanmer Springs community.

As shared at the community meeting, there are plans to upgrade the electricity lines into Hanmer Springs and to re-build the MainPower substation over the next five years. These upgrades will support the growing population in the future, and be more resilient to weather and wildlife-related events.

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Outage notifications

Power restoration during high fire risk season.

As the region’s fire risk increases, MainPower is implementing extra safety measures to protect our communities.

This means that restoring power after an outage may take longer than usual.

Click here to find out more.

Thank you for your patience as we work to restore power quickly and safely.

MainPower Holiday Closure

MainPower offices will be closed from Friday 20th December to Monday 6th January.

We will still be attending faults during this period.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line to report an emergency call 111.

Outage notifications

Power restoration during high fire risk season.

As the region’s fire risk increases, MainPower is implementing extra safety measures to protect our communities.

This means that restoring power after an outage may take longer than usual.

Click here to find out more.

Thank you for your patience as we work to restore power quickly and safely.

MainPower Holiday Closure

MainPower offices will be closed from Friday 20th December to Monday 6th January.

We will still be attending faults during this period.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line to report an emergency call 111.

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