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MainPower updated network connection standards.

MainPower has fully refreshed and updated its network connection standards, effective from 1 September 2024.

The updates bring the connections standards document up to date, with several revisions, including the following which we would like to draw your attention to:

7.4 Responsibility for metering equipment and enclosure

The customer’s electricity retailer will be responsible for all meters and low voltage current transformers. The customer must provide a suitable weatherproof enclosure capable of housing all metering equipment required for any installation connected to the network. Metering enclosures should be a minimum of 120mm deep, to enable metering equipment, including load control devices, to be installed.

Section 7.5, paragraph 4 – Load Control Functionality

For new installation control point (ICP) connections, MainPower requires all new connections to include the capability for load control to be fitted regardless of whether the customer is on a controlled price plan, uncontrolled price plan or running gas hot water.

A copy of the new network connections standards document can be found here.

Please do not hesitate to contact us via NSR@mainpower.co.nz or call on 0800 30 90 80 to speak to one of the Network Support team.

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Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line to report an emergency call 111.

Outage notifications

Power restoration during high fire risk season.

As the region’s fire risk increases, MainPower is implementing extra safety measures to protect our communities.

This means that restoring power after an outage may take longer than usual.

Click here to find out more.

Thank you for your patience as we work to restore power quickly and safely.

MainPower Holiday Closure

MainPower offices will be closed from Friday 20th December to Monday 6th January.

We will still be attending faults during this period.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line to report an emergency call 111.

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