Many retailers are choosing not to display the MainPower rebate on their electricity bills to customers. Please be aware we are still paying your rebate to your retailer every month.
Please note, at COVID-19 Alert Level 2, all planned outages will proceed as scheduled. We recognise outages may be difficult for some customers to manage, however our priority is ensuring we can maintain a safe, reliable, quality supply of electricity throughout the network.
Please do not approach our teams while they are working as we have strict safety guidelines in place to maintain the health and wellbeing of our team and the community..
Please call 0800 30 90 80 to report a power outage.
For non-urgent matters, please use the contact us form.
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour fault line – 0800 30 90 80; to report an emergency call 111.
MainPower’s target revenue will not be
increasing. MainPower’s overall revenue requirement is projected to decrease in
the 2020-2021 financial year compared to the 2019-2020 financial year. This
reduction in target revenue is driven by several factors including a decrease
in the charges paid to...
Irrigators on the MainPower network may be connected to our emergency load control system. Houses, sheds etc. are not connected to the emergency load control system.
Across our network, irrigators can use a large amount of electricity. In situations where MainPower needs to decrease the load...