Customer Engagement survey now under way

MainPower is currently undertaking its annual Customer Pulse survey.

You may receive an email from our survey provider, Purple Ink, asking you to answer some questions about your experience with MainPower and our staff, and your awareness of what we do. 

The answers we get from these surveys help us develop our Asset Management Plan and inform our strategic direction for the next decade.

If you have any questions, please feel free to get in touch with our Network Services Representatives or drop us a line. The Survey is due to close at the end of this week (Friday 28 November or thereabouts).

Thank you to everyone who takes part and helps us create a smarter future to deliver local value. 

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Outage notifications

Urgent Transpower repairs - Hurunui and Kaikōura regions

Due to an urgent Transpower issue, power needs to be reduced across the Hurunui and Kaikoura regions on Friday 28 November 2025, by at least 30% to allow repairs to be carried out.

Customers in these regions are being asked to reduce power as much as possible from 8:30am to 3pm.

Controllable irrigation and hot water will be turned off throughout this period.

If the reduction isn’t met, power supply may need to be turned off to safely complete repairs so please prepare for power outages.

Contact Transpower on 0800 843 4743 or email communications@transpower.co.nz for more info.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

Urgent Transpower repairs - Hurunui and Kaikōura regions

Due to an urgent Transpower issue, power needs to be reduced across the Hurunui and Kaikoura regions on Friday 28 November 2025, by at least 30% to allow repairs to be carried out.

Customers in these regions are being asked to reduce power as much as possible from 8:30am to 3pm.

Controllable irrigation and hot water will be turned off throughout this period.

If the reduction isn’t met, power supply may need to be turned off to safely complete repairs so please prepare for power outages.

Contact Transpower on 0800 843 4743 or email communications@transpower.co.nz for more info.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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