Multiple crews ready to repair this weekend

North Canterbury lines company MainPower is focussed on restoring power over the weekend to 1,300 customers, down from more than 6,000 yesterday.

Acting Chief Executive Damien Whiffen says around 80 percent of the network has been assessed and faults identified so the company has a clearer picture of the main areas of concern.

“We are delighted that the teams have restored power to most of Hanmer Springs, including the central business district of the town – just in time for the long weekend and the reopening of SH7A.

“We’ve restored power to nearly 2,000 customers today, and we have 15 full crews and half a dozen smaller crews out tomorrow – that’s 55 field staff and 22 support staff from nine different EDBs repairing, replacing and relivening our network.”

A key area of concern is Waiau where raised river levels have damaged a power pole in the Waiau River bed near Waiau township.

“Any river users, including boaties, should stay well away from any power lines that are near the water, and treat all lines as live at all times. It will be some time before we can repair this section as poles in riverbeds are a complex operation and time consuming to repair.

The river crossing near the Hurunui mouth also has a broken overhead power line and this will also take some time to correct so customers in this area should expect to be without power for another week. The line is hanging near the waterline and should not be approached under any circumstances.”

Whiffen says the company is keenly away that customers are eager to get power restored.

“Our crews are doing everything they can, and we want to thank our customers for their patience while we work to restore the network. Our teams are reaching out to those who are likely to be off for extended periods, but encourage people to maintain their no power plan and keep an eye on our outage map for the most up-to-date information.”

 

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Outage notifications

WEATHER RELATED OUTAGES - updated 5.30pm 24/10/2025

Due to the recent weather events, we have multiple outages across the network. We are making good progress assessing damage and restoring power as quickly and safely as possible.

While we have support from partners and neighbouring Electricity businesses, there has been significant impact across the South Island so resources are tight. Our crews are doing everything they can to get power restored as quickly as they can.

Estimated restoration times will be uploaded to the Outage Map once areas have been scoped and we have a clear indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

We have multiple helicopters in the air assessing faults across the network and helping inform the order of repair.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

Outage notifications

WEATHER RELATED OUTAGES - updated 5.30pm 24/10/2025

Due to the recent weather events, we have multiple outages across the network. We are making good progress assessing damage and restoring power as quickly and safely as possible.

While we have support from partners and neighbouring Electricity businesses, there has been significant impact across the South Island so resources are tight. Our crews are doing everything they can to get power restored as quickly as they can.

Estimated restoration times will be uploaded to the Outage Map once areas have been scoped and we have a clear indication of how long it will take to restore power.

If you have any concerns or questions, please call our customer service team on 0800 30 90 80.

We have multiple helicopters in the air assessing faults across the network and helping inform the order of repair.

TREAT ALL POWER LINES AS LIVE AT ALL TIMES. Please stay away from any downed lines and report any sighting to us on 0800 30 90 80.

Medically dependent customers should ensure their power retailer has their most current information, have spoken to their medical professional and are prepared to relocate if needed. If you have any concerns about your safety or welfare, call your local council and they will assist 24/7.

For the most recent updates on outrages, please check our outage map. To report an outage, call 0800 30 90 80.

We appreciate your understanding and patience during this time.

Is your outage not listed?

Troubleshoot your outage
Treat all lines as live during the outage period; power may be restored at any time. If you require further information, please call MainPower’s 24-hour faults line. To report an emergency, call 111.

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