Find the cause of your outage
Troubleshoot your power outage to find out if it is caused by something on your property.
Unplanned power outages can occur at any time. When an unplanned outage happens, it may be due to a fault on the MainPower network or it might be caused by an issue on your property.
Scroll down for some tips to check if the outage might be caused by something on your property.
Unexpected power outage?
Here are some tips to help you diagnose the cause of an outage:
- Check the MainPower outage map. Find out if your area is affected by a current power outage.
- Check the main switch is on at your switchboard. If a fuse is blown, then the problem is likely in your home and you may require a call-out from an electrician.
- Check if your neighbours have power. If multiple houses in your area are without power or hot water, it is likely the outage is linked to a problem on our network.
- Find out if it is a planned or unplanned outage. Check our outage map for all current planned and unplanned outages. The map will tell you if we have listed an outage for scheduled work or a known fault in your area.
Planned outages
Your electricity retailer is responsible for telling you about upcoming planned power outages.
If you were not notified about a power outage affecting your property, contact your electricity retailer and confirm that your details are correct.
For more information about how to manage during a power outage, visit our Prepare for an Outage page.
If you feel that your health is at risk due to a power outage, call 111 or get to a hospital.
Call our 24-hour faults line if you need to report an outage not listed. In an emergency, call 111.
We’re here to help
If you need some assistance or advice, please get in touch with our team.