As a MainPower customer you have the right to quality services, and a safe and reliable supply of electricity at all times.
We love to hear when we are doing things well, and we'll also work to remedy anything if you have any concerns.
MainPower's Free Complaints Resolution Process
As a MainPower customer you have the right to quality services, and a safe and reliable supply of electricity at all times. To achieve the best possible service standards we have a free complaints resolution process to resolve issues you may have with the goods and services we provide. You can access this service by contacting us in the following ways:
- Complete our online contact form.
- Phone us on 0800 30 90 80.
- Write to us at customer and Corporate Relations, PO Box 346, Rangiora 7440
- Visit us at our Head Office, 172 Fernside Road, Rangiora. Our office is open between 8:00 a.m. and 5:00 p.m., Monday through Friday.
Our Customer team will record your complaint and take responsibility for ensuring your complaint is investigated thoroughly and promptly. If we cannot resolve your complaint immediately, we will keep you informed on progress and aim to have your complaint resolved within a period of 20 days.
If we are unable to resolve your complaint to your satisfaction within 20 days, or an agreed extended period, or we have reached 'deadlock'; you may wish to contact the free, independent resolution service offered by Utilities Disputes Ltd. MainPower is a member of the this scheme.
To find out more about the Utilities Disputes Ltd scheme:
Visit www.utilitiesdisputes.co.nz or contact them directly at:
Utilities Disputes Ltd
PO Box 5875
Freephone: 0800 22 33 40
Freefax: 0800 22 33 47