Do you, or someone in your household, depend on electricity for Critical Electrical Medical Equipment (CEME)? Is your health or wellbeing especially vulnerable?


We recommend that you have an emergency response plan in place. We can never guarantee your power supply at all times, as unplanned outages due to unforeseen circumstances can occur. Your emergency response plan could include always having a standby battery that is fully charged and ready to use. It could also include plans to immediately relocate to another address which has electricity supply.


It's important that you register as a Medically Dependent Customer with your Electricity Retailer.


For more information on vulnerable or medically dependent customers, visit the Electricity Authority website.